Job Description: 

Increase customer satisfaction and retention at assigned existing accounts by providing professional account management with accurate, and timely communications.  Meet and exceed new account growth activity performance goals.  Build positive and collaborative internal and external relationships with company cross functional team members as well as current and prospective customers in accordance with compliance guidelines.

Reporting directly to the local Regional Sales Manager with a dotted line reporting structure to the local Customer Service Manager.  The Customer Support Specialist is part of the commercial organization’s continuous role and responsibilities growth platform utilizing both acquiring and applying skill levels.  Duties include, but aren’t limited to the following:

Sales Team

• Account management responsibility for identified customers < 25KLbs.
• Meet and exceed assigned existing volume attrition & gross profit targets.
• Identify, qualify, and close new accounts through outbound calls and inside sales activities.
• Confirm pricing discrepancies and swift communication with customer.  Escalate when needed.
• Support pricing updates and new product entries into Chempax as needed.
• Actively prepare and send out customer quotations.
• Collaborate and support multiple Sales Representatives achieve gross attrition and growth goals.

Customer Orders

• Receive orders from the customer via email, phone, fax, etc.
• Confirm receipt of the order to the customer.
• Resolve any discrepancies (pricing, quantity, etc.) with customer.
• Enter order into Chempax, check for errors and forward to appropriate personnel for processing.
• Communicate updates on the order to the customer.
• Invoicing of customer orders.
• Send out order confirmations and invoices.

Position Requirements

• Positive & professional attitude with willingness to serve.
• Consistent response to customer inquiries and requests in a positive professional and timely manner.
• 1-3+ years of inside or field sales experience.
• 1-3+ years of office support or customer service experience.
• Participation in Sales & Customer Service functional meetings.
• Bilingual (Spanish), a plus.
• Chemical Industry Background, a plus.
• Reliable transportation.
• Ability to read and interpret documents.

Skills

• Teamwork oriented.
• High level of interpersonal skills (working cross functionally).
• Excellent communication skills, both verbal and written.
• Strong attention to detail.
• Excels with time management and organization.
• Results driven.
• Excellent telephone skills.

• Excellent typing skills.
• Microsoft office experience, preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and color vision.

Salary – Based on experience, 40 hours per week, Shifts: M-F, 8:00 am – 5:00 pm

Education- High School diploma or GED equivalent, Jr college/College a plus

Benefits – Health/Medical, Dental and Vision Benefits, 401(k), Life Insurance, and Paid Time Off

Location – Atlanta, GA

Position Type – Full-Time/Regular

Must Pass – Background Check, Pre-Employment Drug Test, and Physical Exam

Mission Statement

We will exceed expectations by providing excellent service and exhibiting integrity while developing quality relationships with customers, employees and suppliers.

EOE Statement – We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.